Wakaya Club Policies

Check-in/Check-out times

Since many international flights arrive in Fiji at daybreak, The Wakaya Club & Spa offers a guaranteed early-morning check-in at 7:00 am so that you can retreat to the luxury of your island cottage (bure) the moment you arrive. By the same token, our afternoon check-out at 4:00 pm allows you to take full advantage of the last day of your stay. Designed entirely for your comfort and convenience, this unique amenity eliminates the need for day rooms and both of these amenities add two extra days of vacation at no charge.

Additional charges

Items billed separately include domestic air transfers in our 2013 Cessna Grand Caravan Ex, Spa treatments, Padi Certification (for scuba diving), all fishing excursions, purchases at The Wakaya Club & Spa boutique, telephone/fax services and postage.

Tax

Please note that a 15% Fijian Government VAT (Value Added Tax) is applied to all rates. In addition, a 5% Fiji Government Service Turnover Tax is applied to all services. Please note that tax rate is subject to change at any time and will be applied at the Fiji Government’s current rate at the time of travel.

Deposit

A 50% deposit is required within 7 days to confirm your reservation. Should the deposit not be received within this period, your reservation may be subject to cancellation.

Reservations made within 60 days of arrival date require immediate and full payment at time of booking.

Balance

The balance is due 60 days prior to your date of arrival. Should the balance not be received by the due date, your reservation may be subject to cancellation.

Method of Payment

The Wakaya Club & Spa accepts credit cards (VISA, MasterCard and American Express), and wire transfers.

Length of Stay

The Wakaya Club & Spa does not have a minimum stay requirement, but we recommend a stay of at least four nights so that you may fully experience the resort and everything the island has to offer.

Cancellation

Due to our intimate size, any cancellation affects us significantly. Consequently, we adhere to the following cancellation policy:
Your payments (less $500 per bure reserved or $1,500 for Vale’O) will be refunded if we receive notification up until 60 days prior to your arrival. Cancellations within 60 days of arrival are subject to full forfeiture of all monies received. We will make every effort to re-book. We will refund your monies (less $500 per bure reserved or $1,500 for Vale 0) for each night we achieve 100% resort occupancy during your reserved dates of stay.

End-of-Year Holiday Period

December 18 – January 2:
A 50% deposit is required within 48 hours to confirm your reservation for stays during our holiday period. Final payment for all reservations during the holiday period is required by July 1 of the year of arrival.
All monies received for reservations during the holiday period are non-refundable from the time of booking.

Groups

The Wakaya Club & Spa is a unique venue for special occasions. Group payment and cancellation policies (different from those noted here) may apply. Please let us know if you are interested in booking the entire resort for your event.

Children

Kindly note that The Wakaya Club & Spa is designed as an adult resort. All persons over 13 years of age are most welcome. Children under the age of 16 are welcome at Vale’O (our Royal Suite, which is a short drive from The Wakaya Club & Spa grounds) when staying with their parents or other family members. Please note that children under 16 years of age who are staying at Vale’O would not be permitted access to The Wakaya Club & Spa. The only exception to this policy is when a “total resort booking” occurs, which means that all of our accommodations for 28 guests are booked for a private affair. In the case of a total resort booking, children under the age of 13 must have adult supervision at all times, for their own and their parents’ peace of mind. (We can provide nannies if you need additional help with children.)

Air Wakaya

Air Wakaya provides domestic air transfers arranged (as much as possible) according to your international flight arrival and departure schedules. Air Wakaya flies during daylight hours only, so please keep this in mind as you make travel arrangements. Flights on Air Wakaya are available between 6:30 am – 4:00 pm.

Air travel time between Nadi International Airport and Wakaya Island is 40 minutes each way. Round trip airfare from Nadi to Wakaya is $1,100 USD per couple excluding taxes.

Air travel time between Nausori Airport (Suva) and Wakaya Island is 15 minutes each way. Round trip airfare from Nausori to Wakaya is $1,100 USD per couple excluding taxes.

Air Wakaya offers a generous luggage allowance of 35kg or 65lbs per person. If needed, secure excess baggage storage facilities are available at Nadi International Airport, should you wish to store excess baggage there.

Gratuities

The Wakaya Club & Spa staff is selected and trained to provide a very high level of customer service—many say the best in the world! While tipping is not customary in Fiji, we hope you will show your appreciation by contributing to the Wakaya Community Fund. You will find an envelope in your bure for this purpose, should you wish to contribute. This is a Fund distributed pro-rata twice annually to The Wakaya Club & Spa staff.

Insurance

You are strongly advised to obtain comprehensive travel insurance to protect you and those traveling with you from unexpected circumstances.

Reservations

Reservations may be made by telephone, e-mail, or fax. Our Reservations staff will be most willing to give guidance as you formulate travel plans to the South Pacific, by providing information and addressing special interests and needs. You may also book your Breeze Spa treatments at this time, to ensure availability. Please contact us for more information.

Please click here to download a PDF document with our rates and policies information.

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